IT Service Management (ITSM)

IT Service Management, better known by the acronym ITSM is a basis for ITIL good practices. It includes:

IT Service Management
Representation of IS as a set of organizational capabilities to provide value to customers in the form of services
In addition, ITIL differentiates the capacities of resources made up of personnel and materials.

ITSM takes into account 4 important perspectives nicknamed the 4P:

The process
People (employees and customers)
Products (or techniques)
Partners (or suppliers)

The use of ITIL 2011 best practices within companies has become necessary in a modern and profitable organization. For IT management to be at a high level of maturity, it is essential to set up processes with high added value.

A2F Consulting is committed to supporting you in your evolution of IT services in order to:

Help meet your IT transformation goals and strategy
Provide our IT business expertise on all your needs
Help through our functional consultants, engineering and assessment of the maturity of your  Service Management processes based on best practices and the ITIL repository
Support in your change process Implement and integrate an ITSM solution adapted to your needs

ISO/IEC 20000: is the international service management standard which replaces the British standard BS 15000. It covers different areas such as service delivery processes and control processes which include output, resolution, and management of relationships. It also specifies separate requirements for managing and maintaining service management policies and plans, service level agreements, and relevant documentation.

ISO 20000 certification provides organizations with the following benefits:

Provides the organization with a platform to organize the IT services in place following a formal framework
Provides assurance to stakeholders and customers regarding IT service management
Helps align and integrate IT services into the overall business strategy
Brings your organization into compliance with legal, regulatory and contractual requirements – ISO 20000 certification guarantees compliance with the globally recognized ITIL Framework
Differentiation in the market due to the positive influence on the prestige of the company
Increase in overall organizational efficiency and operational performance Minimizes internal and external risks related to service continuity Provides an IT governance process

A2F Consulting supports you in ISO 20000 certification by providing the following:

A consistent and proven methodological approach
A team of experts with several years of experience on similar projects and certified ITIL and ISO 20000